Privacy Policy
Last Updated: February 14, 2026
Introduction
M&C Service Management is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service management platform.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:- Register for an account
- Use our services
- Contact our support team
- Participate in surveys or promotions
This information may include:
- Name and contact information (email address, phone number)
- Employee identification details
- Job-related information
- Location data (when using mobile features)
- Payment and billing information
Automatically Collected Information
When you access our platform, we automatically collect certain information, including:- Device information (IP address, browser type, operating system)
- Usage data (pages visited, features used, time spent)
- Log data and analytics
How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To provide, maintain, and improve our service management platform
- Communication: To send you updates, notifications, and support messages
- Analytics: To understand how users interact with our platform and improve user experience
- Security: To detect, prevent, and address technical issues and fraudulent activities
- Compliance: To comply with legal obligations and enforce our terms of service
Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- With Your Consent: When you explicitly authorize us to share information
- Service Providers: With third-party vendors who perform services on our behalf
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
Your Rights
Depending on your location, you may have the following rights:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Objection: Object to processing of your personal information
- Portability: Request transfer of your information to another service
To exercise these rights, please contact us at infiniatechnology23@gmail.com
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through your browser settings.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our platform and updating the "Last Updated" date.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
M&C Service Management Email: infiniatechnology23@gmail.com
Address: Shanarpar, Dhaka, Bangladesh
Consent
By using our platform, you consent to this Privacy Policy and agree to its terms.